FAQs
- What is the difference between the Premium, Basic, and Custom Domain Options?
- Transfer Failed - What Should I Do?
- What Email Service Providers (ESPs) do you integrate with?
- How Can I Check when a Mailer has Successfully Downloaded a Opt-Out List?
- Can you Disable the Global Opt-Out List from being added to an Opt-Out List?
- What is a Sub-Mailer?
- Can You Set Up a Subdomain as a Custom Domain?
- Are your Opt-Out Landing Pages Secure?
- What does "Connection Stalled" Mean When a Transfer Fails?
- Are Mailer API Downloads Included in the "Accessed" Count?
- What is the Best Way to Get an Opt-Out Link to use for Internal Purposes?
- I Changed My Opt-Out Link Domain, Will My Old Opt-Out Link Work?
- I Cancelled My Account, Why Am I Still Receiving a Bill?
- Can I Look up Which Mailer is Assigned an Opt-Out Link from My SUPPRESS Account?
- Can I Export a List of All the Campaigns and Mailers I have Set up in My Account?
- What is Clear Last Grab?
- Email Found on Opt-Out List, why am I still receiving a complaint?
- Do You Have Training Videos?
- Can I Place a Temporary Billing Pause on My Account?
- Why Can't I Make Changes to a Linked List?
- Do You Support Wildcards for Filenames for Transfers
- What File Formats Are Allowed for Importing/Exporting Emails to My Opt-Out List
- Can I make adjustments to my current plan?
- Why is My Domain Showing a "Invalid Configuration" status?
- What is List Cleansing?
- Which 3rd Party Affiliate Tracking Platforms Does SUPPRESS Integrate With?
- Why is My Domain Showing a "Malformed Domain" status?
- What Are The Different Domain Health Status Definitions?
- Can I Verify If an Email Address is on a Opt-Out List Through an API
- Can I Import an Opt-Out List via an API?