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FAQs

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  • My Domain or IP is Blacklisted. How do I fix it?
  • Ongage API Integration Feature Set?
  • How do Blacklisted Domains get Delisted?
  • Introduction to Send Events
  • What is the difference between the Premium and Basic Domains?
  • Transfer Failed - What Should I Do?
  • How Can I Check when a Mailer has Successfully Downloaded a Opt-Out List?
  • Can you Disable the Global Opt-Out List from Being Added to an Opt-Out List?
  • What is a Sub-Mailer?
  • What does "Connection Stalled" Mean When a Transfer Fails?
  • Are Mailer API Downloads Included in the "Accessed" Count?
  • What is the Best Way to Get an Opt-Out Link to use for Internal Purposes?
  • I Changed My Opt-Out Link Domain, Will My Old Opt-Out Link Work?
  • Can I Look up Which Mailer is Assigned an Opt-Out Link from My SUPPRESS Account?
  • Can I Export a List of All the Campaigns and Mailers I have Set up in My Account?
  • What is Clear Last Grab?
  • Email Found on Opt-Out List, why am I still receiving a complaint?
  • Can I Place a Temporary Billing Pause on My Account?
  • Why Can't I Make Changes to a Linked List?
  • Do You Support Wildcards for Filenames for Transfers
  • What File Formats Are Allowed for Importing/Exporting Emails to My Opt-Out List
  • Can I make adjustments to my current plan?
  • Why is My Domain Showing a "Invalid Configuration" status?
  • What is List Cleansing?
  • Which 3rd Party Affiliate Tracking Platforms Does SUPPRESS Integrate With?
  • Why is My Domain Showing a "Malformed Domain" status?
  • What Are The Different Domain Health Status Definitions?
  • Can I Verify If an Email Address is on a Opt-Out List Through an API
  • Can I Import an Opt-Out List via an API?
  • Do Have an Open API Available for Transfer Connections?
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