FAQ's
- Email Found on Opt-Out List, why am I still receiving a complaint?
- Ongage API Integration Feature Set
- How do Blacklisted Domains get Delisted?
- Transfer Failed - What Should I Do?
- Which Email Service Providers (ESPs), CRM's and Lead Management tools do you integrate with?
- How Can I Check when an Affiliate has Successfully Downloaded an Opt-Out List?
- Can you Disable the Global Opt-Out List from Being Added to an Opt-Out List?
- Can I Verify If an Email Address is on a Opt-Out List Through an API?
- Why is My Domain Showing a "Malformed Domain" status?
- What is List Cleansing?
- Why is My Domain Showing a "Invalid Configuration" status?
- Can I make adjustments to my current plan?
- What File Formats Are Allowed for Importing/Exporting Emails to My Opt-Out List?
- Do You Support Wildcards for Filenames for Transfers?
- Why Can't I Make Changes to a Linked Lists Settings?
- Can I Pause My Account?
- Why am I Receiving a Complaint From an Email on Our Suppression List?
- What is "Clear Last Grab"?
- Can I Export a List of All the Campaigns and Mailers I have Set up in My Account?
- Can I Look up Which Mailer is Assigned an Opt-Out Link from My SUPPRESS Account?
- I Changed My Opt-Out Link Domain, Will My Old Opt-Out Link Work?
- What is the Best Way to Get an Opt-Out Link to use for Internal Purposes?
- Are Mailer API Downloads Included in the "Accessed" Count?
- What does "Connection Stalled" Mean When a Transfer Fails?
- Can I Remove the Global Opt-Out List From Being Added to a Campaign?
- How Can I See When a Mailer Has Successfully Downloaded an Opt-Out List?
- What Email Service Providers (ESPs), CRM's and Lead Management tools do you integrate with?
- My Transfer Failed, What Should I Do?
- What is the difference between the Premium and Basic Domains?
- How do Blacklisted Domains get Delisted?