Most Transfer Failed messages are a result of a communication problem that will self-correct by the next scheduled transfer. However, if you do not want to wait for the next transfer to run, you can manually run the transfer again by following the steps here: How to Run a Transfer Manually.

If you receive the same message, make sure there have been no changes with your process: updated server information, connection type has changed, file renamed, or a file can't be found.  

If no changes have been made, and you would like our team to look into the issue further, please contact us at: support@optizmo.com.

Common Transfer issues

Below is a list of transfer issues and how to fix them.

Permissions set by the list owner prevent send transfers.

This specific issue occurs only on Linked List Send Transfers. The Mailer Access Key used to create the Linked List does not have download permissions, resulting in Cleanse only access. Reach out to the Advertiser that shared the Mailer Access Key with you, asking them to grant download access.